Last updated: July 11, 2020
Personal Information We Collect
We collect Personal Information about you when you provide such information directly to us, when third parties such as our business partners or service providers provide us with Personal Information about you, or when Personal Information about you is automatically collected in connection with your use of our Services. Following is a description of the types of data we collect and the purposes of collection and processing.
Information We Collect Directly From You
Essential Account Data
We receive Personal Information directly from you when you provide it to us as part of creating an account, including at least:
- Email address
These data are processed in order to provide you with Services and secure access to your account.
We may collect contact information for both present and prospective customers including name, address, phone number, title and company name, from various sources, including offline marketing activities.
We process this information for marketing purposes and to provide support to present and prospective customers.
We use a third-party payment processor, Stripe, for all payments. Biome does not store credit card details and instead relies on Stripe for this.
Third-Party Service Connection
Our Service allows you to connect various third-party services (“Third-Party Services”). When you connect a Third-Party Service and grant us permission to access your account, we never request or receive your log-in credentials for that Third-Party Service. We use the OAuth authorization protocol to request a token from the Third-Party Service; the token then gives us access to your account to the extent authorized by you and permitted by that Third-Party Service.
Online Form, Email and Chat Data
When you fill out an online form, for example to subscribe to a newsletter or engage in email or online chat communications with us, you may voluntarily supply us contact and other information and we may also retain a record of any communications with you or activities you perform. Data from these sources is processed in order to supply you with information that you request from us, and may be used for direct marketing and analytic purposes.
Support Ticket Data
When you submit a support ticket through our systems, we will collect company and contact data, and record activity related to your request. Information submitted as part of support tickets is processed by us in order to provide help to you in using the Service, to contact you about your request(s), and to improve the Service.
Information We Receive From Third-Party Sources
Information We Automatically Collect When You Use Our Service
In addition, we collect anonymized usage data regarding the Service, which we may analyze and use to improve the Service.
Use and Disclosure of Personal Information
otherwise set forth in this Policy. Note that we will never email you to ask for your account information; if you receive such an email, please forward it to firstname.lastname@example.org.
Analytics and Logs
We may collect and use the analytic information from our own systems and from third-party analytics tools so that we can serve you better and improve the Service. Biome gathers certain information automatically from visitors to the Sites and stores it in log files. This information includes internet protocol addresses as well as browser, internet service provider, referring/exit pages, search terms, operating system, date/time stamp, and clickstream data. We may share the Sites log files with third-party analytics tools for marketing and product improvement purposes or otherwise.
In addition, Biome gathers anonymized usage data from users of the Service and the Service. Before storing this anonymized usage data in Service-specific log files, we redact any Personal Information or other specific data, such as search terms entered in the Service. We may share the Service log files with third-party analytic tools to analyze trends, administer and maintain the Service, track usage of various features within the Service, or otherwise as necessary to improve the Service.
Occasionally, we may connect Personal Information to information gathered in our log files, as necessary to improve the Service for individual customers.
Third-Party Service Providers
Biome shares Personal Information with its third-party service providers (such as its credit card processors and hosting partners) to provide the necessary hardware, software, networking, storage, and other services we use to operate the Service and maintain a high-quality user experience.
Other Information Sharing
In addition to the purposes described above, we disclose Personal Information to respond to subpoenas, court orders, on legal process, or to establish or exercise our legal rights or defend against legal claims. We may also share such information if we believe it is necessary in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations or our Terms of Service, or as otherwise required by law.
We may share information, including Personal Information, with any parent, subsidiary or affiliate of Biome, which includes any entity that controls, is controlled by, or under common control with Biome.
The Service allows Users to connect to Third-Party Services in order to transfer and store data from those Third-Party Services in the Service. These transfers are done only under the direction of, and under the sole control of, our Users.
By using the Service, you warrant that Biome has your permission to perform any such inbound transfers on your behalf, notwithstanding that these may contain Personal Information, and may cross international borders. Biome does not control the privacy practices of Third-Party Services from which you may transfer data, and you warrant that when transferring User Data, you are accepting the privacy terms to which those applications subscribe.
Links to Other Websites
We process and store information on behalf of our customers. You may decline to submit any Personal Information through the Service, in which case we may not be able to provide certain services to you. Please refer to your mobile device or browser’s technical information for instructions on how to delete and disable cookies, and other tracking/recording tools. Note that disabling cookies on your mobile device or browser may prevent us or our business partners from tracking your browser’s activities in relation to the Service. However, doing so may disable many of the features available through the Service. If you are a Biome customer and would like to opt-out of getting marketing communications from Biome please contact us at email@example.com. Requests to opt out of transfers to our third-party vendors may also be submitted, but limitations on data sharing may make it difficult or impossible to provide the Service after an opt-out.
Correcting and Updating Your Information
Customers may update or change the Personal Information they have provided Biome by logging into the Service and providing such additional information where applicable. If you are our customer and would like to gain access to, or request deletion of information we have collected as data controllers, please contact us at firstname.lastname@example.org. We will use commercially reasonable efforts to respond to such queries within 30 business days but are not liable for any failure to do so.
Do Not Track
We do not track or respond to browser “Do Not Track” Requests.
Biome will retain Personal Information we process on behalf of our customers or collect directly from our customers for as long as needed to provide Service to our customers, subject to our compliance with this Policy. We may further retain and use this Personal Information as necessary to comply with our legal obligations, maintain accurate accounting, financial and other operational records, resolve disputes, and enforce our agreements. We have established internal policies for the deletion of data from customer accounts following termination of a customer’s subscription to the Service.
Children's Personal Information
Biome does not knowingly collect any Personal Information from children under the age of 13. If you are under the age of 13, please do not submit any Personal Information through our Service. We encourage parents and legal guardians to monitor their children’s Internet usage and to help enforce our Policy by instructing their children never to provide Personal Information on our Service without their permission. If you have reason to believe that a child under the age of 13 has provided Personal Information to Biome through our Service, please contact us, and we will use commercially reasonable efforts to delete that information from our databases.
Your California Privacy Rights
Under California Civil Code Sections 1798.83-1798.84, California residents are entitled to ask us for a notice identifying the categories of Personal Information which we share with our affiliates and/or third parties for marketing purposes, and providing contact information for such affiliates and/or third parties. If you are a California resident and would like a copy of this notice, please submit a written request to email@example.com
We may, in our sole discretion, modify or update this Policy from time to time. If we make any material changes to this Policy, we will endeavor to notify you by email or by posting a prominent notice on the Sites prior to the change becoming effective but will not be liable for any failure to do so. We encourage you to periodically review this page for the latest information on our privacy practices. Your continued use of the Service constitutes your agreement to be bound by such changes to this Policy. Your only remedy, if you do not accept the terms of this Policy, is to discontinue use of the Service.
If you have questions regarding this Policy or about the privacy practices of Biome, please contact us by email at firstname.lastname@example.org.